My Frustrating Stitch Fix Experience

My first Stitch Fix box was a lot of fun. However, this second box was a frustrating Stitch Fix experience. 

This post is not sponsored by Stitch Fix, but it does contain affiliate links. If you schedule through my link I’ll earn a commission at no cost to you. If you can’t tell from the title, all opinions are my own. I want you to have the BEST Stitch Fix experience possible, which is why I’m sharing this frustrating Stitch Fix experience with you.

What is Stitch Fix?

Stitch Fix is a personalized, at-home shopping experience. After filling out your Stitch Fix profile, a real life stylist will ship you a box of 5 items (jewelry, tops, dresses, shoes, pants, etc). You can try on the clothing, buy what you want, and send back the rest.

Stitch Fixes offers women’s sizes 0-24W and XS-3X, maternity, petite, and men’s sizes XS-XXL.

There is a $20 styling fee for each box. If you decide to purchase anything from your box, the $20 styling fee is applied towards the cost of your clothing. If you don’t keep anything in the box, then you are out the 20 bucks. Shipping and returns are always free.

Be sure to read my full and honest review from a frugal girl’s perspective.

Why was this a frustrating Stitch Fix experience?

I was not happy when I got an email saying that my next Stitch Fix box had been shipped. I had a good experience with my first box, and was looking forward to getting another box sometime. But this one seemed to be sent out without any warning.

Immediately, I contacted customer service to ask if it was too late to cancel the shipment. It was, which didn’t surprise me. I also asked if they had sent me an email giving me a heads up that a box was going to be shipping soon.

From customer service:

We do typically send an email before your Fix is styled to give you the opportunity to update your note to your Stylist. However, I’m sorry that this email wasn’t received before your recent Fix was sent out.

I searched my inbox, trash, and spam folders for a “warning” email, but could not find one despite receiving several other emails from Stitch Fix.

When I first signed up for Stitch Fix, I selected the “seasonal” plan. Every 3 months I would receive a new box. When it came time for my Spring box, I opted to skip that shipment.

My theory is that when my box was rescheduled to this June, something went wacky with the email notifications. I truly believe that Stitch Fix usually send out a “warning” email. However, I am confident that I did not get one. (My husband also uses Stitch Fix, and he did get an email before his seasonal shipment.)

I really wanted to make specific requests for my box, but I didn’t have that chance. I ended up keeping something from my box, but I really wish I had been able to give my input into what they sent me. Keep reading to find out how to protect yourself from getting unexpected Stitch Fix shipments.

A Breakdown of My Stitch Fix Box

Floral Dress – $54

• pretty fabric
• love the dark color
• great fit & length
• cons: no pockets, I don’t have the right shoes to go with the dress
• verdict: I kept it!

Embroidered Jeans – $128

• good fit & length
• flowers are pretty colors
• cons: way too much embroidery, hate the scalped hem, too expensive
• verdict: I sent it back.

Olive Knit Top – $28

• super soft
• loved the color!!!
• cons: fabric shows every single lump and bump (see picture above!)
• verdict: I sent it back. I loved a lot about it, but it was not flattering.

Off-White Embroidered Top – $64

• pretty embroidery in the front & soft plain cotton in the back
• I am a huge fan of white embroidered clothing.
• cons: the the hem at the waist stuck out funny at times
• verdict: I sent it back. If it had cost less, I would have kept it.

Navy & Floral Top – $54

• very thin & cool for hot weather
• nice colors
• cons: not crazy about the print, don’t like that kind of wide elastic waist
• verdict: I sent it back.

I was happy that I found something to keep. I really didn’t want to be out the $20 I was charged for the styling fee.

My stylist gave me breastfeeding-friendly tops, which I really apperciate. She also did a good job adding some bohemian style items to my box. The off-white top would have been a winner if it wasn’t so pricey.

Even the embroidered jeans grew on me! When I first opened the box, I was shocked by the jeans. And not in a good way. Ultimately, they were too far out of my comfort zone and way too expensive to even consider keeping. Plus that scalped hem is just awful.

How to Stop Automatic Shipments

If you give your stylist detailed feedback after every box, I am confident that your experience will continue to get better and better with each box.

But if you want to make specific requests, like “please send shorts/dresses/etc,” I would follow these steps to stop auto shipments so that you can be 100% certain a box won’t ship without you being able to make requests. 

1. Login to your account.
2. Scroll down and click on “manage automatic fixes.”
3. Click on “I want to stop receiving automatic fixes.”
4. Select why you are opting out of automatic shipments and hit “submit.”
5. You’ll be given the option to change the frequency of your shipments. Ignore that, and hit “cancel fixes.”
6. Next time you want to request a box, simply login to your account and the scheduling option will be there.

If you want to stay on an automatic shipment schedule, I recommend putting Stitch Fix on your calendar to avoid any surprises. Then you will always know when to make requests to your stylist or adjust your shipment date because of vacations.

Want to try Stitch Fix?

Click here to sign up and schedule your first box. Enjoy your Stitch Fix!

Disclosure: This post is not sponsored by Stitch Fix. All opinions are my own. This post contains affiliate links. Top Photo by Stitch Fix. Other photos by Amanda Nafe.